Frequently Asked Questions
I need help, what should I do?
You have a couple of different options. You can email us at email@example.com. You can also either call us over the phone by dialing (866) 292-9694, or chat with us online by clicking the chat bubble in the bottom left corner of the screen.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, and Discover. We do not accept payment by check, money order or purchase order, and we do not accept orders through the mail. Please note that online orders may be executed with real-time credit card processing, and your card may be charged before your order ships.
Will I be charged sales tax?
Texas residents will be charged 8.25% sales tax.
What is the “card verification number”?
If you’re paying with Visa, Mastercard or Discover, you must provide the credit card verification number in order to place your order. This is the three-digit number located on the far right side of the signature line, on the back of your card. If you cannot read this number on your card, please contact your issuing bank or financial institution. We cannot accept orders without this number.
There seems to be an issue with my credit card, but I don’t think there’s a problem with it. What’s going on?
Your card might be declined for various reasons. Please check to make sure that the name and address entered in the “Billing Information” field are entered exactly as this information appears on the statements you receive from the issuing bank or financial institution. Also, confirm that the credit card number, expiration date and card verification number are correct. If this doesn’t work, please contact your issuing bank or financial institution to verify your information, and make sure there are no holds placed on your account. If trouble persists, please fill out the customer service form.
Is my personal information kept private?
We do not resell or distribute your addresses, phone number, email address or any other personal information to anyone. Your phone number and email address will only be used if we, or the courier delivering your package, need to contact you with a question about your order.
Can I change or cancel my order after it is placed?
We process orders very quickly in order to ensure the fastest delivery possible. Because of this, we usually cannot change or cancel your order once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please email firstname.lastname@example.org to let us know ASAP.
When will my order ship out?
Most orders of in-stock merchandise ship out the business day following order placement. Items requiring manufacturing will take longer, depending upon the item.
We do not ship on weekends or on these US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day. Orders shipped via USPS will not ship on holidays observed by the US Postal Service, such as President’s Day, Martin Luther King Day, etc.
What happens if I order something out of stock?
We work hard to prevent this from happening. Occasionally, however, orders will slip through that contain out-of-stock items. In these instances, we reserve the right to cancel either the out-of-stock item(s) or your entire order; we will, of course, also issue a refund to your credit card for any items we cannot ship. We will also contact you to let you know that we have modified your order.
What delivery methods do you offer, and how long do they take?
Standard Shipping, which uses a variety of carriers, typically takes 4-9 business days for delivery. If your shipping address is a PO Box or an APO/FPO address, your order will be shipped via the US Postal Service. When using expedited shipping method such as UPS 2-Day, please remember that our warehouse requires one business day for order processing and UPS does NOT count the day it receives shipping information as a "business day". Thus, expect a UPS 2-Day shipment to arrive after 4 business days. Orders shipped via UPS will not be delivered on Saturday, Sunday, or national holidays. Also, please note that UPS does not ship to PO Boxes.
International Standard Shipping usually takes 2-4 weeks for delivery, although these orders sometimes take longer due to delays in customs. No tracking information is available for orders shipped outside the United States. International and military orders may experience delays in shipping due to inbound and outbound processing. UPS Worldwide Expedited Shipping usually takes 2-5 days for delivery, though these orders can sometimes be delayed by customs. Tracking information is available for these orders.
Can I get my package delivered on the weekend?
No, we do not offer weekend delivery. However, the US Postal Service does deliver some items on Saturdays, so if you choose Standard Shipping, your order might arrive on a Saturday with your regular mail delivery. How much do the different shipping methods cost? These vary based on the weight of the items in your order. Rates are calculated before checkout is complete, so feel free to try multiple methods for the best fit.
My order has already shipped. Can I have the delivery address changed?
We cannot change the shipping address for orders that have already gone out, and the US Postal Service is not able to change delivery addresses once an order has been shipped. UPS can occasionally change the shipping address, but not very often. You can contact them at 1-800-PICK-UPS, with your tracking number, to see if your address can be changed, but the chances they’ll be able to do it are low, and changing the address will almost always delay the delivery for a few days.
Can you tell UPS to leave my order on my porch if I’m not home to receive it?
The decision on whether to leave a package outside your home belongs to the UPS driver. Most likely, if you’re not home, the driver will leave the package in a safe location, if one is available. We don’t have any way of instructing the UPS driver to leave your package by your house if you’re not in, however; the decision is theirs.
Does UPS expedited shipping come with a guarantee?
If your order arrives later than it should have, please email us at email@example.com. We are not responsible for delivery delays caused by inclement weather. Please keep in mind that UPS expedited shipping refers to the time in shipping, and not the total time it will take to receive your order. All orders require a processing period of 1 business day (3-4 business days for orders with print-on-demand items) – so if you place a Next Day Air order for an in-stock item on Friday, it will probably ship out on the following Monday and arrive on Tuesday.
Can I place an order and pick it up at your warehouse?
Sorry, all orders must be shipped.
Will I be charged a customs fee for my order?
All orders shipped outside the United States may be assessed customs fees by the government of the destination country. The shipping fees we charge for your order do not include custom fees. If you’re unsure of your country’s laws and policies regarding customs fees, please contact your local customs office. We strongly recommend you familiarize yourself with the customs charges in your country before you place an order. We are prohibited by law from declaring ordered merchandise as “Gift” on customs forms.
Can I return or exchange an item I’ve purchased?
Yep! Every domestic Rowdy Gentleman order qualifies for FREE returns. If you aren't fully satisfied with your purchase for any reason please send it back. Just send us an email to initiate a return or exchange: firstname.lastname@example.org